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Terms and conditions

Last update: 30-04-2021


This document regulates the terms and conditions under which you can use the website, provided by CHAVES TERMAS & SPA, headquartered at Largo das Caldas, 5400-534 Chaves, Portugal, with the single corporate number 506695018 (hereinafter referred to as TERMAS DE CHAVES).

These Terms and Conditions apply to the use of the website and the products and services provided.

The use of the CHAVES TERMAS & SPA website by the Client/User implies full and unreserved acceptance of these Terms and Conditions.

TERMAS DE CHAVES reserves the right to unilaterally modify the Terms and Conditions at any time. Its updated version can always be consulted at After the changes to the Conditions of Use, if you continue to use the CHAVES TERMAS & SPA website, you are considered to have fully and unreservedly accepted the Conditions of Use and the respective changes.


By accessing our contact area and/or forms, you are accepting that the information you provide us through this contact will be held by TERMAS DE CHAVES as responsible for data processing, under the terms of the data protection legislation, which may use it under legally admissible terms, and there is no need, under any circumstances, to pay any rights in its favour for such use.

By accepting the Conditions of Use, you also agree to receive any and all communication and/or notification related to CHAVES TERMAS & SPA at the contact telephone number and/or email address (e-mail) indicated in the forms. At any time, you can request not to receive these communications.

For more information, consult the Privacy Policy available at

The data provided in the contact request form may be accessed by third parties, namely the entity responsible for its supply and maintenance (LKCOM).


The portal may contain links to other portals or Internet pages. By providing on this portal a link to an external portal, TERMAS DE CHAVES does so in the good faith that it contains or may contain additional information relevant to that presented on its portal. The referenced sites are not under the control of TERMAS DE CHAVES, and the existence of this link does not imply or imply its review and approval by TERMAS DE CHAVES.

TERMAS DE CHAVES is not responsible for the content of any other portal, including broken links or any changes or updates to a place referenced by these links; any website that has given access to your portal or to which access has been obtained through our portal; webcasting or any other form of transmission received from any linked site.

TERMAS DE CHAVES cannot be held responsible for matters related to the aforementioned sites or links.


The user undertakes with TERMAS DE CHAVES not to use the website for any purpose that is illegal or prohibited by these terms and conditions. It also undertakes not to use the website in a way that causes or is likely to cause damage to the regular functioning of the same, as well as not to practice or encourage the practice of illegal or offensive acts of good customs. It also undertakes not to obtain, or attempt to obtain, any content or restricted information that is available unintentionally or provided through the website


The values shown on the website, except for spelling, publication errors or in the calculation formula, include VAT.

Prices and specifications, as well as all products and services available, are subject to change without any prior notice.


All content and information contained in the website and its subdomains are the property of TERMAS DE CHAVES, and therefore, the use, reproduction, copying and dissemination by other means of any logos, texts, images and videos contained therein are subject to your prior written authorization.

It is expressly forbidden to extract and/or systematically use part or all of the content of the website without the prior and express authorization of TERMAS DE CHAVES. In particular, any form of data mining or using other tools and/or instruments for collecting and extracting data for reuse is prohibited without the prior and express authorization of TERMAS DE CHAVES.

You further acknowledge that any content appearing in advertising, featured, promotion or mention of any sponsor or advertiser is protected by copyright and related rights laws, industrial property laws and other property protection laws, so any use of these contents may only occur under the express authorization of the respective owners.


The website may provide chat services, newsgroups, forums and/or other messaging or communications facilities designed to allow the user to communicate with the general public or with a specific group. The user agrees to use the Communication Services only to post, send and receive messages and content that are appropriate and particularly related to the Communications Service. You agree that when using a Communication Service on this site, you will not:

  • Defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as the privacy and publication rights) of others.
  • Post, post, upload, distribute or disseminate inappropriate, profane, defamatory, obscene, indecent or illegal topics, names, content or information.
  • Upload files that contain software or other material protected by intellectual property laws or copyright unless the user has control rights or has received all necessary authorizations for that purpose.
  • Upload files that contain viruses, corrupted files, or other similar software or programs that may damage the operation of other users' computers.
  • Advertise or offer to sell or buy goods or services for any business purpose, unless the Communication Service specifically allows such messages.
  • Conduct or forward surveys, contests, pyramid schemes or chain letters.
  • Download any file posted by another user of this service, knowing that it cannot be legally distributed in such a way.
  • Falsify or delete any author attributions, legal or other appropriate notices, designations, or proprietary marks of the origin or source of the software or other materials contained in an available file.
  • Restrict or inhibit any other user from using and enjoying the Communication Services.
  • Violate the code of conduct or other guidelines applicable to any Communication Service.
  • Collect information about other people, including email addresses, without their prior consent.
  • Violate any applicable laws or regulations.

TERMAS DE CHAVES has no obligation to monitor the Communication Services. However, TERMAS DE CHAVES reserves the right to review the content placed on these Communication Services and remove any content, of its own free will, as it deems inappropriate. TERMAS DE CHAVES reserves the right to restrict any user's access to some or all of the Communication Services at any time without prior notice for any reason it deems relevant.

TERMAS DE CHAVES reserves the right at any time to disclose any information as necessary to satisfy any applicable law, regulation, legal or governmental process request, or to edit, refuse to post or remove any information or content, in whole or in part at the sole discretion of TERMAS DE CHAVES.

Be careful when providing any personally identifiable information about yourself or your children on a Communication Service. TERMAS DE CHAVES does not control or approve the content, messages or information found in any Communication Service; therefore, TERMAS DE CHAVES disclaims any responsibility with respect to the Communication Services and any actions resulting from your participation in these services. Administrators and hosts are not authorized to be spokespersons for TERMAS DE CHAVES, and their opinions do not necessarily reflect those of TERMAS DE CHAVES.

Content sent to a Communication Service may be subject to limitations on use, reproduction and/or dissemination. You are responsible for adhering to such limitations if you download the content.


TERMAS DE CHAVES does not claim ownership of content provided to TERMAS DE CHAVES (including feedback and suggestions) or its associated services. However, by posting (posting), uploading, entering, providing or submitting information, you are granting TERMAS DE CHAVES and its affiliated companies permission to use this information, without limitation to the following rights: copy, distribute, transmit, reproduce, edit, translate and reformat the information provided; and to publish your name in relation to what has been submitted.

No compensation will be paid for using the data that the user provides to the website, as provided in this document. TERMAS DE CHAVES has no obligation to post or use any information that you have provided and may remove any data at any time at the sole discretion of TERMAS DE CHAVES.

By posting, uploading, providing or submitting your information, you warrant and signify that you have or control all rights to the content you submit as described in this section, including, without limitation, all rights necessary for you to provide, post, upload, or submit the information.


Despite our best efforts, the information contained in this portal may contain inaccuracies, typographical errors or may not be up to date, or may not be applicable in specific situations. We do not, under any circumstances, assume responsibility for inaccuracies or omissions in the portal, and any decisions that are made based on this information are the sole responsibility of those who make them.

To the maximum extent permitted by applicable law, in no event shall TERMAS DE CHAVES be held liable for direct, indirect, punitive, incidental, special, consequential damages or any damages for loss of data or profits, arising out of or in any way related, with the use or performance of the website, such as delay or inability to use the website or related services.

Any doubts that the user may have should be addressed to the following email address:


​The SPA portal provides a form for any contact, clarification or complaint.


Portuguese law will apply exclusively in everything that is not provided for in these Conditions of Use.

In the event that these terms and conditions are considered partially or totally invalid, illegal or not capable of being executed in any way by a competent authority, said terms and conditions shall be considered null and void, the remaining ones remaining valid and must be complied with under the terms legal, in its broadest sense.


In the event of a consumer dispute, the consumer may use the European Online Dispute Resolution Platform, available at or the following alternative consumer dispute resolution entities (under Law No. 144/2015, of September 8):

CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Faculdade de Direito da Universidade Nova de Lisboa

Campus de Campolide
1099-032 Lisboa
Tel.: 213 847 484

CIMAAL - Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
Edifício Ninho de Empresas, Estrada da Penha, 8005-131 Faro
Tel.: 289 823 135

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
Av. Fernão Magalhães, n.º 240, 1º - 3000-172 Coimbra
Tel.: 239 821 690 /289 / Fax: 239 821 690

Centro de Arbitragem de Conflitos de Consumo de Lisboa
Rua dos Douradores, 116, 2º - 1100-207 Lisboa
Tel: 218 807 030 / Fax: 218 807 038
E-mail: /

Centro de Informação de Consumo e Arbitragem do Porto
Rua Damião de Góis, 31 – Loja 6 – 4050-225 Porto
Tel.: 225 508 349 / 225 029 791 / Fax: 225 026 109

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave / Tribunal Arbitral
Rua Capitão Alfredo Guimarães, n.º 1, 4800-019, Guimarães
Tel.: 253 422 410 / Fax: 253 422 411

Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)
Rua D. Afonso Henriques, nº 1 (Ed. Junta de Freguesia da Sé)
4700-030 Braga
Tel: 253 617 604 / Fax: 253 617 605
Viana do Castelo
Av. Rocha Paris, nº 103 (Ed. Vila Rosa)
4900-394 Viana do Castelo
Tel: 258 809 335 / Fax: 258 809 389

Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira
Rua Direita, 27 - 1º Andar, 9050-405 Funchal

For more information, consult the Consumer Portal at

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